Zero System LLC (Zero Ops). Terms and Conditions
When placing an order with Zero System LLC (Zero Ops) online you must agree to the following terms and conditions before viewing the content of our web site. You must accept our Terms and Conditions in its entirety before Zero System can accept your order:
***Policy of Sale/ Disclaimer:
-You must be 18 years of age or older.
-You understand that it is entirely your responsibility to make sure that you are not in violation of any local, state, federal, international law and the law of your country with regard to owning, possessing and using any item you purchase from Zero System on this web site.
-You represent to Zero System LLC that there are no laws that prohibit you from owning or purchasing any products from Zero System.
-You assume all responsibility for the correct and lawful use of any and all products purchased from Zero System.
-You agree to release, indemnify and hold harmless Zero System and its owners, officers, directors, employees and affiliates, from and against all liabilities, injuries, damages, penalties, claims or causes of actions arising out of your use and your ownership of any products sold to you by Zero System.
-You understand that all of our products will utilize a third party shipping/transport company to deliver our products to you, without any exception (*Mainly applies to customers in the local area of Honolulu).
-You understand that all items shipped will have a mandatory signature confirmation upon receiving the ordered merchandise.
-You understand that there are no Holds or Reserving of any of our merchandise.
-Violation of any articles in the Policy of Sale will render any sale Void.
***Payment Terms and Conditions:
*Payment mus be by one of the following credit cards (Visa, Mastercard, or Paypal).
-Please fill in all credit card billing and shipping information accurately to ensure timely processing.
-Once we process your order and receive confirmation of your payment we will ship your product within 24 to 48 business hours.
-For international customers, you may be liable and subject to custom duties and taxes when shipment arrives at your country. It will be your sole responsibility to ascertain the custom policies from your country. When shipping to international customers, Zero System must disclose information and the costs regarding the products in a shipment to the carriers.
A sales tax of 4.167% will be added to all order shipped within the State of Hawaii.
***Product Shipment Terms and Conditions:
-All Continental US orders will be shipped with either UPS Second Day Air, UPS Ground, or USPS Priority mail only. Therefore customers may specify which shipment method from the above mentioned choices.
-All orders must be shipped to a physical address. Orders will NOT be shipped to a P.O. Box address.
-All orders shipped via UPS must be signed upon receipt of parcel from the UPS representative (No Exception).
-Zero System reserves the right to change shipping methods as necessary.
***Return and Warranty Policy:
-Zero System will NOT cover Returns, Exchanges for any and all Airsoft Shotguns, AEG's, Custom order AEG's, Gas Operated pistols, Custom Order GAS Operated Pistols,Sniper Rifles, Custom Order sniper rifles, BB's, Gas, any and all Parts and Accessories. Please be fully aware of this when purchasing any of these products.
Within 14 days from the receipt of your order, you may return any merchandise (other than listed above). However, all returned merchandises are subject to a restocking fee of 20% of the purchase price of the item returned. Merchandise must be returned in the Exact Condition with original packaging. The item returned must be in a re-sellable “New” condition in order to receive a refund, except in the case of defective merchandise. Any item returned in a condition deemed not re-sellable, as a new item will be recognized as a “Used” item, which is subject to a 75% restocking fee. NO REFUND TO ANY MERCHANDISE, WHICH HAS BEEN ALTERED OR MODIFIED IN ANY WAY. ANY ATTEMPT TO OPEN OR TAKE APART ANY MERCHANDISE WILL RENDER ANY RETURN AND/OR EXCHANGE POLICIES AS WELL AS ANY AND ALL WARRANTIES NULL AND VOID (NO EXCEPTIONS).
ALL SALES ARE FINAL.
All Zero System / Zero Ops Performance Stage Upgrades, carry a 30 days parts and labor limited warranty for internal defects ONLY, the upgrade will not be accepted if the gun has been tampered with or not used within given specuification.
-You must notify us by E-Mail to the nature of the problem. We will contact you as to the appropriate action to be taken. We will not accept any returned merchandise.
-Zero System Performance Upgraded AEG's will carry a Thirty Day Warranty for Parts and Labor. In order to qualify for the Warranty, the AEG must be purchased as a performance upgrade package.
-Warranty coverage does NOT apply to used AEG's sent to us to upgrade.
Warranty for all AEG Airsoft Guns sold at Zero System LLC (CUSTOM Pistols, and and Zero System Performance Upgraded AEG's) does NOT cover variances in performance. Which includes but may not be limited to; Inconsistencies in F.P.S. (feet per second) and/or R.O.F. (rate of fire); irregularity in shot trajectory, etc . . .
-There is NO Warranty Coverage for any and all Custom Airsoft Guns.
-NO EXCEPTIONS.
-Shipping charges are not refundable under any circumstances.
-We will not in any way provide our warranty services once the warranty time period has elapsed.
-You must ship the merchandise back to Zero System within 30 days from the receipts of said merchandise.
-Cost of sending the merchandise back to Zero System is not covered in the warranty and return policy.
-RETURN AND/OR WARRANTY COVERAGE DOES NOT APPLY TO IMPROPER OPERATION OF OUR PRODUCTS (Operator Error) AS WELL AS COSMETIC OR RELATED DAMAGE (Broken Cocking Handles, Lost Safety Lever, Removal of any Trademarks from any airsoft gun, etc.
-Zero SystemLLC. Reserves the right to determine the proper course of action in all circumstances relating to Sales and/or Service of our Products (which includes but may not be limited to shipping methods, refusal of sales and/or service).
-Do NOT Change, Obscure, Alter, Remove or Obliterate ANY coloration or markings on any airsoft gun sold to you by us (Zero System LLC). The coloration and/or markings on any airsoft gun including the blaze orange tip are designed to comply with applicable state and federal regulations. Any alteration, removal, obscuration, or modifications done to the markings (particularly to the blaze orange tip) will automatically void any and all warranties, returns, and/or exchanges (No Exception).
-Zero System LLC will NOT accept any and all Airsoft Guns for repairs without the original markings (particularly to the blaze orange tip). Furthermore, anyone who changes, alters, removes, or obliterate any coloration or markings that are required by state or federal law or regulation, in any way that makes this product look more like an actual firearm may be found guilty of a misdemeanor.
NO REFUND OR WARRANTY TO ANY MERCHANDISE WHICH HAS BEEN ALTERED OR MODIFIED IN ANY WAY. ANY ATTEMPT TO OPEN OR TAKE APART ANY PRODUCT WILL RENDER YOUR WARRANTY AS WELL AS ANY AND ALL RETURN POLICIES NULL AND VOID.
Zero System LLC reserves the right to make changes at any time to our policies which includes and may not be limited to: Policy of Sale, Payment Terms, Return and Warranty Policy.
